Using the website

Finding your way around

• Home introduces the pub. Select the pub logo to return home. Near the bottom, use Write a review on TripAdvisor or scan the review QR code. The button and image open TripAdvisor in a new tab.
• Opening times are at the bottom of the home page. The home header also has an Opening times shortcut.
• What’s on lists public events. Use Choose an upcoming event to browse dates grouped by month, with poster thumbnails. Each repeat has its own dated entry. The dropdown initially includes repeating dates for the current month and the next 11 months; use Show later repeats for more. Select a date to open the event details for that occurrence and see the complete poster. Open full-size poster opens the image in a new tab. The event cards and search are also available below the dropdown. Choose Calendar at the top to see a month at a time instead, from this month to twelve months ahead; select an event on the calendar to open its details. Your browser remembers which view you last used.
• Sport shows the sport information published by the pub.
• Community and committee contains published committee information and documents. Private meeting papers require sign-in.
• Share offer contains share information and available documents.
• Support us explains volunteering and has a volunteer enquiry form.
• Contact us provides contact information and an enquiry form.

On a phone, use the menu button to open the navigation. Opening times and Events are also available directly in the home header. To read a PDF, select its link; your browser normally provides download and print buttons.

Signing in to the pub portal

1. Select Account sign-in in the website footer.
2. Enter the username and password supplied by an Admin. Use the exact username you were given.
3. Select Sign in. If asked for a second step, select Use your passkey, or enter your authenticator code or a saved recovery code.
4. On your first visit, follow any required password-change and two-factor setup instructions.

Accounts can be Admin, Management, Events, Member or Rota-only. Volunteers do not need to be members to have a Rota-only account. Admin and Management accounts require two-factor authentication; the other roles can enable it too. Accounts are created by an Admin; there is no public self-registration.

After signing in, the menu shows the areas available to your account. Rota-only accounts have access to the rota, My account and relevant help. View rota allows reading, printing, downloads and sharing; Manage rota additionally allows editing shifts and volunteers when granted by Admin. Open Help & guide for instructions.

Passkeys, authenticator codes and recovery codes

Two-factor sign-in adds a second step after your password. There are two ways to do it, and you can use either or both:

• A passkey (easiest): your phone or computer confirms it’s you with your fingerprint, face or screen lock. There are no codes to type. When setting it up, give it a name such as “My iPhone”. When signing in, select Use your passkey. On a computer without a fingerprint reader you can choose to use your phone instead: the computer shows a QR code to scan with the phone’s camera. Passkeys need a reasonably recent phone or computer: iPhone with iOS 16 or later, Android 9 or later, Windows Hello, or a Mac with Touch ID or a password.
• An authenticator app, such as Microsoft or Google Authenticator: scan the QR code shown during setup, then type the six-digit code the app shows each time you sign in. Keep your phone’s date and time set automatically.

When you first set up either one, you are given ten recovery codes. Save them somewhere private. Each recovery code can be used once if you lose your phone or passkey. Never send your password, setup QR code or recovery codes to another person.

You can add more passkeys (for example one on your phone and one on your laptop), remove one, or add or remove the authenticator app, in My account.

If you cannot sign in

• Check the username, password and Caps Lock. Use the current website address rather than an old preview link.
• If you see a wait message, allow the displayed time to pass before trying again.
• If you have lost your phone or passkey, select the recovery-code option (Lost your passkey? or Use a recovery code) and use an unused saved code. Then remove the lost passkey in My account.
• If you have forgotten your password or lost both your passkey or authenticator and your recovery codes, contact a website Admin through your usual pub contact, or use Contact us. Do not include passwords or codes in a message.

Always select Sign out when finished, especially on a shared computer. Closing a browser tab does not necessarily end your session.